Our Policies

Winsome By Design gladly accept returns, exchanges, and cancellations on non personalized items under the following circumstances:  
          -Contact us within: 3 days of delivery
          -Ship items back within: 7 days of delivery
          -Request a cancellation within: 12 hours of purchase
 
Because of the nature of our items, unless they arrive damaged or defective, Winsome By Design can’t accept returns for:
          -Custom or personalized orders
 
Conditions of return
          -Buyers are responsible for return shipping costs. 
          -If the item is not returned in its original condition, the buyer is responsible for any loss in value.
 
Please know that there will be a 10% restocking fee for all returns.

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